1. GENERAL TERMS
1.1 By commissioning research from me, you agree to these terms and conditions.
1.2 Research will not begin until payment has been received in full, or if agreed in advance, a required deposit.
1.3 Where a deposit is accepted, the completed research project will not be sent to the client until the full balance of payment has been received. This payment must be received within 30 days of the requested balance. If the client wishes to increase the budget, a new deposit for the continued work will be required.
1.4 Any budget given by the client will not be exceeded without their permission.
1.5 The electronic tree generated during the research will be retained for 2 years from completion of research. After which it may not be possible to obtain further copies.
2. GENEALOGICAL RESEARCH
2.1. No guarantee is made that any research will lead to positive results and fully completed information with each ancestor. Some documents/records may not have survived or may never have existed. Ancestors sometimes falsely gave information to hide the truth.
2.2 I accept no liability for any errors in transcripts from these sources or conclusions derived from them.
2.3 I reserve the right to decide the exact research time spent and which documents are obtained. It is unlikely that every detail of a particular ancestor's life or every document in which they appear will be used.
2.4 The fixed price research packages are based on a specified amount of research time as well as the cost of obtaining certain documents, however results will vary depending on various factors including how common the names are and the survival of relevant records.
2.5 On rare occasions it may not be possible to complete the research goals for a fixed price package due to the nature of the research. If this becomes apparent within the first two hours of research and before any costs have been accrued in obtaining documents I will offer a full refund. If this occurs after significant research has taken place I will contact you to refund part or start research on another section of your family.
2.6 Bespoke research will be undertaken at an hourly rate. Charged within the hourly rate include:
a) Research carried out at my premises or record offices
b) Time spent collating the information and preparing and printing the report and chart
c) Time spent obtaining copies of certificates and copies of documents
d) Responding to correspondence with other organisations and client
e) Travel time.
Any expenses incurred during a bespoke research request from a client such as copies of certificates and documents, folders and printed charts are charged at cost. Travel is charged at 45p per mile.
2.7 Research request fees are payable for my research time and associated expenses. These fees are payable as agreed with the client regardless of whether any information is found or not. Any payments made will be refunded minus the time spent on research and expenses (certificates, documents) incurred. In the event of a negative search, my research report will detail sources that have been consulted.
3. CANCELLATION AT REQUEST OF CLIENT
3.1 If the client decides to cancel a fixed price package after research has commenced then no deposit is refunded. If the client has paid in full, a calculation of the time spent (at the hourly rate) and any expenses (certificates, documents, travel time) so far will be charged to the client and any monies left will be refunded. No research report will be produced.
4. CANCELLATION BY ME
4.1 I reserve the right to cancel research for a client at any time, and refund any monies paid less fees accrued to date.
5.1 I endeavour to check my work, however errors may occur. If after receiving the family history report and the family tree and the client observes an error that is my fault, I will rectify it and send a replacement free of charge. If purchasing any additional reports, please check the first copy thoroughly, as any additional copies cannot be rectified.